West Family Hearing

Hearing Aid Repair and Maintenance

Hearing aids have small working parts and are placed in a humid environment (the ear canal), it is not uncommon over time for a hearing aid to need a repair. You may try to turn the hearing aid on in the morning and find that there is no sound; the battery door may come unhinged. These things do happen, even when the hearing aids are properly cared for. If you should experience an issue that needs repair, bring your hearing aid(s) to us at West Family Hearing. We are equipped to diagnose broken hearing aids. Some minor hearing aid repairs can be done in the office setting in a short period of time; others will need to be sent to the manufacturer for repair. Your hearing professional can help determine what kind of a repair is necessary if you feel your hearing aid is not working properly.

If you have hearing aids that were not fit in our office, we are happy to try to repair your hearing aids. We are able to service most major manufacturers of hearing aids and can tell you in the office if yours is a brand we service. Hearing aids come with a warranty when purchased new. If your warranty has expired, it is still possible to repair most hearing aids with a small fee. Depending on the hearing aid manufacturer, this repair may come with a new year-long warranty. Your hearing professional will provide you with details when you take your hearing aid into the office.

Common in office fixes:

  • Replace receiver
  • Change tube
  • Replace dome
  • Change wax guard
  • Unplug mic
  • Unplug receiver
  • Replace battery door
  • Remove moisture (dryer)

If your hearing aid(s) were fit at West Family Hearing and we need to send the aid(s) to the factory for repair we will provide a loaner so you won't miss any important conversations. This process normally takes about 7-10 days.